PolyAI
PolyAI develops voice-first AI agents that deliver human-level customer service at scale, helping global enterprises automate support, reduce wait times, and enhance user experience.
About
PolyAI powers the world’s most lifelike AI voice agents for enterprises that prioritise exceptional customer experiences. Its end-to-end service automation systems handle the work of thousands—delivering fully immersive, human-like conversations with industry-leading tone and understanding.
Trusted by leading global brands, PolyAI’s agents manage the majority of inbound customer service calls, eliminating wait times and allowing human staff to focus on complex or exceptional cases. This drives improved revenue, customer satisfaction, and operational efficiency.
Founded in 2017 by Nikola Mrkšić, Tsung-Hsien Wen, and Pei-Hao Su, PolyAI emerged from the University of Cambridge’s dialog systems group. With research roots and experience at Apple, Google, and Facebook, the founders built the conversational and generative AI systems now at the core of the company. Today, PolyAI’s voice agents answer a call every two seconds for enterprises around the world.
