ContactEngine
ContactEngine is a cloud-hosted customer-conversation management platform. Pro-active and omni-channel, ContactEngine leverages natural-language processing and machine-learning so that global brands can transform their customer journeys. ContactEngine’s automated conversation technology disrupts traditional call-centers, being a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being much lower cost, ContactEngine can drive corporate KPI’s harder and faster, as well as improving the customer experience.
You can imagine ContactEngine as an outbound call center of unlimited size, unlimited resources and perfect execution across all digital channels – but delivered via cloud-hosted software, not people.
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In the media
30th March 2020
ContactEngine named a winner in 2020 Artificial Intelligence Excellence Awards
The Business Intelligence Group has announced that ContactEngine, the conversational AI technology used by large corporations across industries to automate customer communications, was named a winner in its Artificial Intelligence Excellence
25th March 2020
31 Companies, Products and People making Artificial Intelligence a Reality in 2020
Product or Service - Small Company ContactEngine Product or Service - Small Company Reactive Machines Imran Shah & Fadhel A. Ghuwainem of Saudi Aramco Individual - Large Company TripActions Organization - Medium-sized
25th March 2020
31 Companies, Products and People making Artificial...
Product or Service - Small Company ContactEngine Product or Service - Small Company Reactive Machines Imran Shah & Fadhel A. Ghuwainem of Saudi Aramco Individual - Large Company TripActions Organization - Medium-sized Company BrainBox AI