ContactEngine
ContactEngine is a cloud-hosted customer-conversation management platform. Pro-active and omni-channel, ContactEngine leverages natural-language processing and machine-learning so that global brands can transform their customer journeys. ContactEngine’s automated conversation technology disrupts traditional call-centers, being a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being much lower cost, ContactEngine can drive corporate KPI’s harder and faster, as well as improving the customer experience.
You can imagine ContactEngine as an outbound call center of unlimited size, unlimited resources and perfect execution across all digital channels – but delivered via cloud-hosted software, not people.
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In the media
13th November 2018
ContactEngine named Microsoft Co-Sell Partner
7th November 2018
Ian Dunlop joins ContactEngine as Chief Product Officer
_ Dunlop brings to ContactEngine more than 30 years of experience with global software companies such as IBM, Intel, MessageLabs, nCipher, McAfee and Novell. Most recently, Dunlop served as Vice President
7th November 2018
INTERNATIONAL BUSINESS MACHINES : Ian Dunlop joins ContactEngine as Chief Product Officer
ContactEngine are pleased to announce the appointment of Ian Dunlop as Chief Product Officer. Dunlop joins ContactEngine to lead the company's product management, engineering, data science, AI and DevOps teams and