ContactEngine is a cloud-hosted customer-conversation management platform. Pro-active and omni-channel, ContactEngine leverages natural-language processing and machine-learning so that global brands can transform their customer journeys. ContactEngine’s automated conversation technology disrupts traditional call-centers, being a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being much lower cost, ContactEngine can drive corporate KPI’s harder and faster, as well as improving the customer experience.
You can imagine ContactEngine as an outbound call center of unlimited size, unlimited resources and perfect execution across all digital channels – but delivered via cloud-hosted software, not people.
In the media
13th December 2019
- ContactEngine - Quiq Market Segment by Regions, regional analysis covers North America (United States, Canada and Mexico) Europe (Germany, France, UK, Russia and Italy) Asia-Pacific (China, Japan, Korea, India and Southeast Asia) South America (Brazil, Argentina,
29th November 2019
ContactEngine: Facilitating the Future of Customer Conversations
2019 has proven to be a successful year indeed for the conversational AI experts at ContactEngine , which is leading the vanguard in changing the fundamentals of how 21st-century customers interact
28th November 2019
What makes a successful startup founder?
business is growing at a pace that is exhilarating and terrifying in equal measure,” says Mark K. Smith, chief executive of tech company ContactEngine. “I’ve raised tens of millions of dollars