ContactEngine
ContactEngine is a cloud-hosted customer-conversation management platform. Pro-active and omni-channel, ContactEngine leverages natural-language processing and machine-learning so that global brands can transform their customer journeys. ContactEngine’s automated conversation technology disrupts traditional call-centers, being a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being much lower cost, ContactEngine can drive corporate KPI’s harder and faster, as well as improving the customer experience.
You can imagine ContactEngine as an outbound call center of unlimited size, unlimited resources and perfect execution across all digital channels – but delivered via cloud-hosted software, not people.
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In the media
2nd July 2020
GNW-News: ProVen VCT plc: Annual Financial Report
portfolio companies, making follow-on investments in the following seven companies during the year: Mycs (\xA31.05m), ContactEngine (\xA30.70m), Thread (\xA30.6m), Aistemos (\xA30.6m), POQ (\xA30.5m),
2nd July 2020
GNW-News: ProVen Growth and Income VCT plc: Annual Financial Report
portfolio companies, making follow-on investments in the following seven companies during the year: Mycs (\xA31.8m), ContactEngine (\xA31.6m), Aistemos (\xA31.4m), Thread (\xA31.4m), Festicket (\xA30.9m),
2nd July 2020
Proven VCT plc Proven Vct Plc: Annual Financial -11-
GBP125,000 in ContactEngine, a pre-existing portfolio company. In May 2020, the Company's holding in SPC International Limited was sold.