ContactEngine
ContactEngine is a cloud-hosted customer-conversation management platform. Pro-active and omni-channel, ContactEngine leverages natural-language processing and machine-learning so that global brands can transform their customer journeys. ContactEngine’s automated conversation technology disrupts traditional call-centers, being a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being much lower cost, ContactEngine can drive corporate KPI’s harder and faster, as well as improving the customer experience.
You can imagine ContactEngine as an outbound call center of unlimited size, unlimited resources and perfect execution across all digital channels – but delivered via cloud-hosted software, not people.
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In the media
16th October 2019
Could we BE Anymore Telephonophobic?
This is something to consider for companies like ContactEngine, which conduct multichannel customer conversations. It’s all very well sending SMS or email or other written comms, but voice calls are a
9th October 2019
ContactEngine wins Gold at 2019 Golden Bridge Awards® for...
ContactEngine received the award following its successful work with Verizon on improving the customer experience for wireline customers needing installations and repairs.
9th October 2019
ContactEngine wins Gold at 2019 Golden Bridge Awards® for...
ContactEngine received the award following its successful work with Verizon on improving the customer experience for wireline customers needing installations and repairs. WASHINGTON (PRWEB) October 09, 2019 ContactEngine, the conversational AI technology used