ContactEngine is a cloud-hosted customer-conversation management platform. Pro-active and omni-channel, ContactEngine leverages natural-language processing and machine-learning so that global brands can transform their customer journeys. ContactEngine’s automated conversation technology disrupts traditional call-centers, being a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being much lower cost, ContactEngine can drive corporate KPI’s harder and faster, as well as improving the customer experience.
You can imagine ContactEngine as an outbound call center of unlimited size, unlimited resources and perfect execution across all digital channels – but delivered via cloud-hosted software, not people.
In the media
20th February 2020
29 deeptech VCs in Europe you need to know
Notable investments : 150 companies in the portfolio in total, including Graphcore, Prolwer.io, PolyAI, Improbable, Immense, FiveAI, Ravelin, ContactEngine, DirectID, Blockclaim, Congenica, Inotech, Healx, Ori Biotech, Paragraf, Riverlane, Nu Quantum; Creditas,
20th February 2020
29 deeptech VCs in Europe you need to know Old, new, university-affiliated or corporate-backed, these are the investors who know how to evaluate and fund deeptech startups.
Notable investments : 150 companies in the portfolio in total, including Graphcore, Prowler.io, PolyAI, Improbable, Immense, FiveAI, Ravelin, ContactEngine, DirectID, BlockClaim, Congenica, Inotech, Healx, Ori Biotech, Paragraf, Riverlane, Nu Quantum; Creditas,
5th February 2020
Make 2020 the year of Explainable AI
By Dr Mark K. Smith , Founder and CEO, ContactEngine It’s odd isn’t it, but some technologies present such a useful service that exactly how they work is irrelevant. A