ContactEngine is a cloud-hosted customer-conversation management platform. Pro-active and omni-channel, ContactEngine leverages natural-language processing and machine-learning so that global brands can transform their customer journeys. ContactEngine’s automated conversation technology disrupts traditional call-centers, being a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being much lower cost, ContactEngine can drive corporate KPI’s harder and faster, as well as improving the customer experience.
You can imagine ContactEngine as an outbound call center of unlimited size, unlimited resources and perfect execution across all digital channels – but delivered via cloud-hosted software, not people.
In the media
13th November 2018
ContactEngine named Microsoft Co-Sell Partner
25th March 2019
UK Intellectual Property Office grants trade mark "ContactEngine" to ContactEngine Limited
London: ContactEngine Limited, has been granted trademark (UK00003382955) titled as "ContactEngine" from the UK Intellectual Property Office. Status: Registered Class/es:
18th February 2019
ContactEngine opens new offices at Bletchley Park
LONDON and WASHINGTON, D.C. -- ContactEngine, the next generation Customer Engagement Hub technology specialising in outbound conversational artificial intelligence (AI), has opened new offices